Frequently Asked Questions
Everything you need to know about your Kaftko experience.
How do I determine the right size for my kaftan?
Kaftko pieces are designed with a relaxed, universal fit. We recommend checking our detailed size guide on each product page, which provides measurements for length and width to help you choose your preferred drape.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How should I care for my Kaftko garments?
To maintain the vibrant colors and fabric integrity, we recommend machine washing on a cold, gentle cycle and hanging to dry. Use a cool iron or steamer if necessary.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location. Please note that international orders may be subject to local customs duties.
When will my order arrive?
Standard domestic orders typically process within 1-2 business days and arrive within 5-7 business days. You will receive a tracking number via email as soon as your package ships.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay.